Our Thoughts on SharpSpring

SharpSpring is great for marketing agencies and partners. They have a great multi-account structure and are always listening to, and releasing features and updates for their agencies and clients. I could see how it would be good for an individual company, though slightly more expensive.

They are a little more out of the box than Pardot or Marketo so they have a little less customization but they are also cheaper.

You can use the out of the box features or integrate it as much as you like using the native Salesforce integration or through the API.

I recommend.

Lets go one by one:
Sales or crm:Cannot create Different sales teams, hierarchy or based on country: we are across the globe, as there is no such feature to create different team and hierarchy its really embarrassing and our sales managers are saying we don't use this tool, they might have given team creation and privacy of the teams leads
Accounts: this is really funny, every one can access all the accounts and even they can go and edit contacts of those accounts
Email sync: this is so funny, some emails gets synced and some don't.......you need to go to support team always and circle back every time
Visitor ID: This really sucks, they cant ban ISP's from their side, no country wise traffic, this is really a useless feature

Marketing: Forms: this feature is a really a headache, as we need to go to each form and enter the different embeded code, I have 800 pages with form, with 40 unique forms, they says i need to go to each form and paste a different unique code on each form and each link(don't you think thats a obstacle in using this product)
Emails template: the funny thing is they gave a default background that doesn't highlight hyperlinks, are a natural look as if sent by a individual, with these default settings your end user can easily find its bulk campaign and spam
Blogs,media,landing pages--------------leave them they are no use
Analytics: this is one more waste feature, eventhough you link this with your adwords/analytics it doesn't show most of the info

Lists are built dynamically, content calendar is handy, support is good but not on all issues, that's all i can see

After being an agency partner for 2+ years, our company has yet to make a dime off of this investment.

First of all, the training they "supply" is almost non-existent. When we first became a partner, we had a couple of calls but then, nothing. There were many "learning pains" that we endured with SharpSpring even so much so as, demos I do with clients being times that "sharpspring is down."

It is very difficult to sell a product that does not work when you are trying to show clients the power of the system.

We also had a MAJOR real estate brokerage use the site for recruiting and, when messages were not being sent as they were scheduled to send, the client left our company and the SS product.

The platform is over priced and does not provide the support you would expect from a company as such.

Rick, the CEO, is a charmer in person but flakes out when clients/partners have real issues. Instead he introduces you to other people on his team that give you the run around about things that were never a part of the initial agreement.

SharpSpring has cost us as a business for our choice to invest in them. Had we gone with a platform that actually worked when it was needed and had the kind of training for us that they should have, we would be way ahead of the game. Instead, we are starting fresh with a new company that will hopefully fulfill their part in our agreement.

I would never recommend this product to anyone that is looking for an automation system.

We needed an marketing automation platform and a CRM system. We knew nothing about digital marketing and had a lot of experience with CRM systems. Never have I seen such and easy to configure and administer CRM in my career. It's helped us get control of our pipeline. Get follow up tasks out of people heads and email. However, the biggest benefit is the visibility to provides our leadership team to the forecast. We're know making data-driven decisions, not best guesses.

I've been using SharpSpring for a little over 2 years now. We are a marketing agency with a staff of 40+ and SharpSpring has given us the ability to manage and monitor our leads, pipeline, and sales activity flawlessly.

They are constantly working to bring in new features to the platform and enhance current features, which makes for a great user experience. The marketing automation tools have brought more of an ROI than practically any software we've ever used and that's not even our favorite thing about SharpSpring!

Great customer service and an even better software.