Bloomreach vs Intercom

Written by Marcus Taylor - CEO
Updated 27/07/2023

5 minute read

Who is this software for?

Bloomreach is designed to help businesses create personalized and relevant digital experiences for their customers, increasing engagement and conversion rates.

Pros

  • Detailed segmentation based on many customer attributes
  • Easy to setup and integrate
  • They offer an SLA (and seem to sticky to it)

Cons

  • Expensive (and doesn't publicly disclose their pricing)

Screenshots

1 of 4

Pricing

For 2.5k contacts
Contact sales
For 10k contacts
Contact sales
For 25k contacts
Contact sales
For 100k contacts
Contact sales
Full feature pricing
Contact sales
Starting price
Contact sales
Setup fee
None
Starting # of users
1 User
Cost per extra user
No
Refund policy
No refunds
Free demo

Ratings

Overall rating
Ease of use
Value for money
Form templates
Customer support

Features

Lead scoring
Lead segmentation
Web activity tracking
SMS marketing
Personalize web content
Predictive analytics
Bi-directional CRM syncing
Event management
Create invoices
Create quotes
Split testing
Create membership sites
Bulk social media posting
Sales reports
Real-time sales alerts
Mobile app
Social CRM

Integrations

Outlook integration
Gmail integration
Salesforce integration
SAP integration
Oracle integration
Netsuite integration
SugarCRM integration
Microsoft Dynamics integration
Zapier integration

General Info

HQ Location
California, United States
Founded in
2009

About Bloomreach

Bloomreach is a digital experience platform (DXP) that helps businesses create personalized and engaging digital experiences for their customers. The platform offers a range of features such as personalization, search, and content management. Bloomreach also includes a content management system (CMS) that allows businesses to manage and optimize their website content and integrates with a variety of third-party tools such as Salesforce, Google Analytics, and Adobe Experience Cloud, making it easy for businesses to connect their existing tools.

Who is this software for?

Intercom is ideal for software & SaaS businesses looking to manage marketing and customer success messaging in one tool.

Pros

  • Great for software companies needing to manage users
  • Easy to create in-app product tours and chat messages
  • Easy to send custom events via the Intercom SDK

Cons

  • Pricing increases exponentially
  • It can easily become cumbersome and unmanageable

Screenshots

1 of 4

Pricing

For 2.5k contacts
Contact sales
For 10k contacts
Contact sales
For 25k contacts
Contact sales
For 100k contacts
Contact sales
Full feature pricing
Contact sales
Starting price
$49 / month
Setup fee
None
Starting # of users
1 User
Cost per extra user
$19-$39 / month
Refund policy
No refunds
Free demo

Ratings

Overall rating
Ease of use
Value for money
Form templates
Customer support

Features

Lead scoring
Lead segmentation
Web activity tracking
SMS marketing
Personalize web content
Predictive analytics
Bi-directional CRM syncing
Event management
Create invoices
Create quotes
Split testing
Create membership sites
Bulk social media posting
Sales reports
Real-time sales alerts
Mobile app
Social CRM

Integrations

Outlook integration
Gmail integration
Salesforce integration
SAP integration
Oracle integration
Netsuite integration
SugarCRM integration
Microsoft Dynamics integration
Zapier integration

General Info

HQ Location
Dublin, Ireland
Founded in
2011

About Intercom

Intercom is a customer communication platform that allows businesses to communicate with their customers through a variety of channels, including email, in-app messaging, and live chat. It offers a range of features, including automated messaging, lead generation, and customer segmentation, making it a versatile tool for customer engagement. Additionally, Intercom's messaging capabilities can also be integrated with other tools such as Salesforce, Zendesk, and Slack, making it a powerful addition to a company's overall customer communication strategy. Intercom is an effective tool for businesses looking to improve their customer communication and engagement.

ActiveCampaign

Who is this software for?

ActiveCampaign is suitable for businesses of all sizes looking for a powerful, easy-to-use marketing automation platform that's reasonably priced.

Pros

  • Easy to build powerful automated workflows
  • Very affordable and no setup fees
  • A/B testing automation sequences & campaigns

Cons

  • Limited dashboard customization options
  • The CRM isn't ideal for large sales teams or complex use cases.

Screenshots

1 of 7

Pricing

For 2.5k contacts
$49 / month
For 10k contacts
$139 / month
For 25k contacts
$229 / month
For 100k contacts
Contact sales
Full feature pricing
$129 / month
Starting price
$9 / month
Setup fee
None
Starting # of users
3 Users
Cost per extra user
Yes
Refund policy
No refunds
Free demo

Ratings

Overall rating
Ease of use
Value for money
Form templates
Customer support

Features

Lead scoring
Lead segmentation
Web activity tracking
SMS marketing
Personalize web content
Predictive analytics
Bi-directional CRM syncing
Event management
Create invoices
Create quotes
Split testing
Create membership sites
Bulk social media posting
Sales reports
Real-time sales alerts
Mobile app
Social CRM

Integrations

Outlook integration
Gmail integration
Salesforce integration
SAP integration
Oracle integration
Netsuite integration
SugarCRM integration
Microsoft Dynamics integration
Zapier integration

General Info

HQ Location
Chicago, United States
Founded in
2003

About ActiveCampaign

ActiveCampaign is one of the most user friendly all-in-one marketing platforms for small to mid sized businesses. ActiveCampaign combines email marketing, marketing automation and sales CRM software in a simple to use visual platform to help businesses like yours acquire, retain and engage your customers. Ultimately helping you save time and grow your business. ActiveCampaign lets you easily create eye catching email campaigns to help you stay in touch with your contacts and customers. Their visual campaign builder lets you easily create automated marketing campaigns and send out targeted emails to your potential customers based on their personal interactions with your business and their integrated CRM lets you keep track of your leads and close more deals to grow your business.ActiveCampaign plays nice with others and integrates with over 700 apps and services. From accounting to CMS and analytics applications, all the way to services that are focused on sales, support and lead generation. Visit their website and try out their platform for free to find out if ActiveCampaign is the right solution to help grow your business.